These General Terms and Conditions are an integral part of the Vehicle Rental Agreement concluded between the Client and FRESH RENT in relation to the rental and/or leasing of the Vehicle. These terms and conditions are fully incorporated into the Agreement by reference to it and are additional to the terms set out in the Agreement.
Definitions
1.1 In these General Terms and Conditions, the following words and expressions, unless the context requires otherwise, have the following meanings:
Contract is an agreement concluded between the Client and FRESH RENT (Vehicle Rental Agreement), which includes these Terms and Conditions, as well as the Tables listed on the Website, with periodic changes.
Schedule – a schedule containing the Car rental rates listed on the Website at https://freshxrent.ae/prices /.
Additional drivers – any additional drivers specified by the Client in the Agreement.
A client is a client who has signed a Car Rental Agreement with FRESH RENT.
A driver’s license is a valid driver’s license issued by the relevant road or any other government agency, authorizing its holder to drive a vehicle or car, as indicated below.
The rental period means the rental date specified in the Contract and the estimated/confirmed date of the Customer’s return of the Car to FRESH RENT. For clarity, any extension of the Lease Term during or after the expiration of the original or subsequent Lease Term is considered a new Lease Term.
For the purposes of a day-to-day lease, a day means twenty-four (24) hours.
A fee per day means a fee for renting a Car per day, as specified in the Agreement.
Permitted mileage means the permitted mileage per day, agreed upon and marked on the first page of the Agreement.
Restricted use means, in addition to reasonable use on the roads, any activity and use of a Vehicle, including, but not limited to, driving under the influence of drugs and/or alcohol, racing, rallying, drifting, driving off-road or on an unmetalized road, driving and parking a Car in standing water, towing other vehicles or materials, and etc.
T&Cs stands for these Standard Terms and Conditions of the Agreement.
UAE means the United Arab Emirates.
Valid driver’s license The driver’s license must be valid for the purposes of this Agreement and meet any of the following conditions:
a. For UAE citizens, a driver’s license issued by the relevant UAE traffic authorities;
b. For UAE residents (including those who are in the process of applying for a resident visa), a driver’s license must be at least three years old. If the validity period is less than three years, then you must provide a driver’s license from any other country confirming that its owner has been driving for more than three years.;
c. For Chinese citizens, a driver’s license in any other language (including Chinese) must be accompanied by a notarized English translation.;
d. A driver’s license issued in any of the following countries:
(I) North America: Canada and the United States of America;
(II)East Asia and the Pacific: Australia, China, Hong Kong, Japan, New Zealand, Singapore and South Korea;
(III)Europe: Albania, Austria, Belgium, Bulgaria, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Montenegro, Switzerland, Sweden, Estonia and the United Kingdom;
(IV)GCC: Bahrain, Kuwait, Oman, Saudi Arabia and Qatar; and
(V)Africa: South Africa;
e. Drivers from countries not listed above are allowed to drive only if they have a valid international driver’s license, confirmed by the original driver’s license of the country of origin, provided that they do not reside in the UAE on a work or other residence visa.
In addition, a valid passport must be attached to a driver’s license that meets any of the above conditions as an additional identity document. However, UAE citizens and residents can provide a copy of their Emirati identity card.
Car means a car of the FRESH RENT company, which the Client has agreed to rent or rent in accordance with the terms of this Agreement, information about which, including its make and type, vehicle plate number, engine number, year of manufacture, etc., are set out in the Agreement.
Website means the FRESH RENT website, from time to time, currently https://freshxrent.ae .
1.2, unless the context requires otherwise:
(a) singular words include the plural and vice versa;
(b) words in the masculine gender include the feminine gender; and
(c) Words referring to individuals include companies, organizations, associations or associations of persons, both registered and not.
1.3 The word “may” should be interpreted as permissive, and the word “must” as imperative.
1.4 A reference in this Agreement to a document means a reference to a document in paper or electronic form.
1.5 Unless the context requires otherwise, words in the singular include the plural, and in the plural include the singular.
1.6 Unless the context requires otherwise, a reference to one gender includes a reference to the other genders.
1.7 Any obligation of a person not to act or not to do something includes an obligation not to allow others to do it.
1.8 All dates and time periods mentioned in this Agreement are determined in accordance with the Gregorian calendar.
1.9 Unless the context requires otherwise, references to “Emirati dirhams” or “AED” mean Emirati dirhams, the legal currency of the United Arab Emirates.
1.10 The words “includes”, “includes” and “including” should be interpreted as if the phrase “without limitation” had been added.
2.1 The Client hereby declares and guarantees that he/she (including additional drivers, if any) has a valid driver’s license and will maintain its validity during the rental period.
2.2 The Client hereby undertakes, in case of expiration and/or cancellation of his/her driver’s license and the rights of additional drivers (if any), to immediately notify FRESH RENT about this and stop using the Car with immediate effect.
2.3 The Client confirms that he does not have an Emirati identity card or, if he has one, that he has a valid Emirati Driver’s License (“UAE DL”).
a.The Client hereby confirms and agrees that he has been advised that the FRESH RENT policy prohibits renting a car to a person who there is an Emirati identity card if that person also does not have a valid UAE DL (“Rent without UAE DL”).
b.In the case of rent without UAE DL by the Client, the Client confirms that he is aware that:
– Any insurance coverage and the FRESH RENT shield are not valid and have no legal effect.
– The Client assumes full responsibility, including but not limited to any financial liability, for all claims, demands, complaints, obligations, losses, damages, costs and expenses (“Damages”) arising out of, in connection with or in connection with the Lease without UAE DL.
The Client hereby releases FRESH RENT and each of its employees, shareholders and directors (collectively referred to as the “Reimbursers”), and the Client agrees to reimburse, protect and shield the Reimbursers from any and all damages.
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2.4 The Customer confirms that he has read and will comply with the schedule indicated on the FRESH RENT website (https://freshxrent.ae ), which is an integral part of the agreement and is read along with it.
2.5 Without prejudice to paragraph (4.5) below, any extension not agreed with FRESH RENT is considered a new lease term for the vehicle, in accordance with what is indicated in the schedule.
2.6 Along with any other restrictions provided by the Card, the Customer undertakes to comply with the age restrictions specified in the Vehicle Lease Agreement.
NOTE: Any of the payments reflected in the above-mentioned Tariff can be changed or increased at any time by FRESH RENT at its discretion.
3.1 The Client acknowledges that the date and time of delivery of the Car must always be pre-agreed between the Client and FRESH RENT.
3.2 The Car, at the request of the Client, can be delivered to the Client on non-working days and hours, subject to availability of appropriate seats, for an additional fee. The Customer should contact a FRESHRENT representative if the Car is required during non-business hours and days, and arrange for an appropriate additional fee, which must be paid at the time of acceptance of the delivery of the Car or in advance, if requested by a FRESH RENT representative.
3.3 By accepting the Car after its delivery, the Customer agrees that the Car is in the condition specified in the Contract, and the Customer, accordingly, must ensure that the same condition is maintained until the Car is returned to FRESH RENT, while the Car will be inspected by a representative of FRESH RENT before accepting its return.
4.1 The daily fee for using the vehicle is charged on a 24-hour basis;
4.2 FRESH RENT provides a 30-minute grace period for car rental. After that, in addition to any additional rental days, the Customer will be charged the following late return fee:
– 300 dirhams for a delay of 31 to 120 minutes
– Daily rent for more than 120 minutes of delay
The customer can use the option of late return of the car, either for two (2) or four (4) hours, with an additional prepayment. This option excludes any grace period and entails a late refund penalty. The Client must send a written request to FRESH RENT no later than three (3) hours before the end of the rental period. Such a request may be accepted or rejected by FRESH RENT at its sole discretion.
4.3 In case of reduction of the Rental Period by one day or more at the request of the Client, the agreed Daily Fee will be recalculated according to the Table, and any balance of the previously paid rental amount will be refunded to the Client after deduction of the early termination fee in the amount of 500 dirhams.;
4.4 It should be noted that any return after business hours and/or to locations not previously agreed with FRESH RENT may be subject to additional costs, determined at the discretion of FRESH RENT. The Customer must confirm such additional costs with the relevant FRESH RENT representative in advance, otherwise the Customer is obligated to pay any such costs charged by FRESH RENT if the Customer wishes to return the Car after business hours, as specified in paragraph 3.2 above, and at any location that is not a pre-agreed place of return of the Car.
4.5 If the Client wishes to extend the validity of this Agreement before its expiration, the Client must send a written request to FRESH RENT via the WhatsApp number of the customer support service. +971 55 563 5183 or at the address freshxrent@gmail.com from the Email address of the Client specified in the Contract. Such a request may be accepted or rejected by FRESH RENT at its discretion. Thus, the Contract cannot be extended until a written confirmation of FRESH RENT is received and the daily fee is paid. In the renewal request, the Customer must specify the contract number and date, his full name and the required extension period, according to the following example:
“In accordance with the Vehicle Rental Agreement No. {specify Contract number} from {specify contract date} (the “Agreement”), I {specify full name} would like to extend the term of the Agreement by {specify the number of days/months} until {specify the refund date} in accordance with clause (8) of the Agreement.”
4.6 FRESH RENT may require the Customer to replace the Car at any time during the working day if the Car is subject to maintenance, repair, sale, exchange or any other purpose that FRESH RENT deems appropriate. In this case, the Customer must cooperate with FRESH RENT and return the Car by accepting a replacement Car from FRESH RENT (a replacement Car may be temporary until FRESH RENT arranges for a Car of the same model and type as the replaced one.
4.7 FRESH RENT reserves the right to recall and return the Car at any time if the Customer has violated any of the terms of the Agreement and/or T&Cs.
4.8 If the Customer does not return the Car within the agreed period, does not pay the fees, or otherwise violates the terms of this Agreement and does not respond to FRESH RENT’s request to return the Car, FRESH RENT may:
a) Report the car theft to the police;
(b) Take all legal actions permitted by law, including, but not limited to, filing claims/lawsuits against the Client in connection with damages, non-payment and unpaid fees;
(c) re-seize and return the Vehicles without any notice or consent from the Customer;
4.9 Inform FRESH RENT of any fines, penalties or warnings received during the rental period or its extension.
4.10 Upon request of the FRESH RENT agent, the Client must provide the exact location of the Car.
4.11 At the request of FRESH RENT, the Customer is obliged to allow a FRESH RENT agent or a third party to inspect the Car.
5.1 The minimum prepayment at the time of booking is 500 dirhams.
5.2 The Customer pays a deposit in the amount indicated in the Table before receiving the Car (the “Deposit”). The deposit will be refunded to the Customer after the Car is returned at the end of the lease after the offset and payments provided for in clause 6.6 of this Agreement.
Despite the above, the Client can rent a Car without paying a deposit by signing the Terms of the Lease without a deposit (which are included in this Agreement as part of it) and making a non-refundable payment of 90 dirhams.
5.3 If the Customer cancels the booking 72 hours or more before the start of the booking period, the entire prepayment for the booking will be refunded to the Customer.;
5.4 If the Customer cancels the reservation at any time less than 72 hours before the start of the rental period, any remaining prepayment for the reservation will be refunded to the Customer after deducting 500 dirhams.;
5.5 If the Customer postpones the booking (subject to the prior consent of FRESH RENT, which may be declined at the absolute discretion of FRESH RENT) or shortens the period of the booked rental 72 hours or less before the start of the booking period, the Customer is required to pay an additional fee of 500 dirhams;
5.6 The Customer must provide original documents upon delivery of the car (physical documents), such as: Original driver’s license, passport, international driver’s license (if applicable). If the Client resides in the UAE, he must provide: Passport, EID, UAE driver’s license. Failure to provide these documents will be considered as cancellation of the lease and will result in penalties in the amount of 500 dirhams.
6.1 All expenses, including the daily fee, do not include VAT and any other taxes, which are solely borne by the Client.
6.2 FRESH RENT charges a one-time fee of 150 dirhams per rental period for each additional driver specified in the Contract. To be clear, the Customer and any additional drivers remain jointly and solely responsible for all obligations under the Agreement. If the Car is used by any person other than the Customer or Additional Drivers, the Customer must pay an additional fee of 500 dirhams for each case of such violation.
6.3 Any additional mileage exceeding the allowed mileage is paid in accordance with the agreement indicated on the first page of the Agreement.
6.4 For each salic (or any other applicable travel tax) crossing the border, the current amount is charged to the Customer. Currently, the fee for each salik is 5 dirhams.
6.5 All fines (including, but not limited to, parking fines and traffic violations) incurred during the Rental Period are the responsibility of the Customer and must be paid by FRESH RENT upon arrival as soon as they occur. The Client must immediately pay the corresponding funds or FRESH RENT may charge such an amount from the Client’s credit card.
6.6 To the extent permitted by applicable law, the Client irrevocably and unconditionally authorizes FRESH RENT to use the Deposit to offset and pay all payments due under the terms of this Agreement (including, but not limited to, Car rental and any additional payments such as a fine for traffic violations, supporting document about the fine, fare, damage, gasoline, etc.).
6.7 If the Client pays an amount exceeding the total amount due for the transaction, the Client has the right to either:
a. Get a refund of the overpaid amount, or
b. Keep the overpaid amount as a credit balance for subsequent rents.
If the Customer decides to keep the overpaid amount as a credit balance, this balance will be used to pay for the next rental. If the Customer has a prepaid balance and it remains unused during the lease for one (1) year from the date of completion of the last successful lease, the prepaid balance is lost and becomes the property of FRESH RENT.
Under no circumstances should the Customer drive the Car or otherwise take it outside the geographical borders of the United Arab Emirates. In this case, the Client may, without prejudice to any other rights of FRESHRENT under this Agreement and the law, be subject to appropriate criminal penalties and penalties for misappropriation of FRESH RENT property.
Страховка
Any car rented from FRESH RENT is covered by standard insurance only for regular reasonable driving on paved roads in the UAE, so any off-road activities or Limited Activities are not covered by standard insurance.
Regardless of the insurance coverage, the Client is obligated to fully reimburse FRESH RENT for any losses, damages, and lawsuits, including reasonable attorney’s fees, that FRESH RENT incurs as a result of the Client’s use of the Car during, including, but not limited to, damage to the Car, damage to other persons’ property, injury to the Client, and injury to others. This provision remains in force after the expiration or termination of these Terms and Conditions.
Limited activity
Limited activities are hereby strictly prohibited;
(b) Any other activity and use of the vehicle, including, but not limited to, driving under the influence of drugs and/or alcohol, pushing, pulling or towing objects, racing and fun or adventure rides, off-road driving and desert safaris, using the vehicle on a race track, driving instruction/training, handing over the vehicle renting to any other person, drifting, parking a car in standing water, towing, etc., (“Limited Actions”), are hereby strictly prohibited.
(c) The Customer is responsible for all damage caused to the car as a result of accidents during the performance of any of the Limited Actions, and in addition, in such case, the Customer must also pay FRESH RENT a fine of 2000 dirhams.
9.1 Without prejudice to the provisions of this Agreement, accidental damage has occurred, and the Client has a corresponding green card from the police with the mark of the second guilty party, the Client cannot be obliged to pay for this damage.;
9.2 If the Car has been damaged, and the Customer has a corresponding red card from the police or a green card without a mark of the second guilty party, the Customer is obliged to pay an additional fee (from 1000 to 8000 dirhams, depending on the type of Car). In this case, if the age of the Client or one of the additional drivers of the Client does not exceed 25 years, the Client is obliged to pay an additional fee of 10% of the damage repair cost, if the Car is of a sports type, the Client is obliged to pay another additional fee of 10% of the damage repair cost.; in case of total loss of the Car, the Customer undertakes to pay FRESH RENT an amount of up to 20% of the purchase price of the Car in addition to any other amounts permitted by law.;
9.3 In case of any damage to the Vehicle, the Customer must receive a police report, otherwise the Customer will be responsible for all damages and repair costs.;
9.4 It should be noted that the damage caused to the windshield, tires, wheels, tools and wheel caps of the Car is not included in the standard insurance policy and, accordingly, must be paid by the Customer;
9.5 In no case does FRESH RENT bear any responsibility for other passengers in the Car in the event of an accident.;
9.6 To the extent permitted by applicable law, in all cases, FRESH RENT is entitled to any compensation or monetary funds paid in connection with damage caused to the FRESH RENT Car. If the Client receives such funds, the Client agrees to keep such funds in trust on behalf of FRESH RENT and undertakes to immediately pay such funds to FRESH RENT.
9.7 If the Car is involved in an accident and the police report does not confirm that the accident was not the fault of the Customer, the Customer must pay the then-valid FRESH RENT rental rate of 30 plus per day for each day when the Car is not used for repairs.
10.1 The Customer must operate the Vehicle with reasonable care and must not use the Vehicle for:
10.2 carry a number of people exceeding the capacity of the vehicle;
10.3 to transport or transport substances or materials that may damage the vehicle or cause an odor that may make it undesirable for other people to use.;
10.4 commit or assist or condone any illegal or criminal acts;
10.5 to transport passengers for hire as a taxi or carpool in exchange for money;
10.6 Sublet/sublet the Car to any other person(s).
11.1 The Customer must ensure that the Vehicle is always parked in a safe and secure location and that all doors are always locked when the Vehicle is unattended. In no case is FRESHRENT responsible for the loss or theft of goods belonging to the Customer or any other person from the Car. The responsibility for the safety of any items belonging to the Customer or any other person using the Car remains with the Customer at any time.
11.2 The Customer is responsible for the loss of any keys and in this case will be obliged to pay a minimum fee of 1,500 dirhams, depending on the type of Car.
11.3 The Customer is obliged to pay FRESHRENT all costs of confiscation, damage and loss of any rental payments/income in case of confiscation of the Car by the authorities.
Smoking is prohibited in the car at all times. If the car is not returned in a clean enough condition, a cleaning fee of 500 dirhams will be charged.
All vehicles come with a full tank of fuel and must be refueled before returning to FRESH RENT, otherwise a fee of 5 dirhams per liter will be charged for the missing fuel in addition to any other costs that may be applied to the customer according to the Contract. To be clear, there is no refund for unused fuel.
14.1 Term of the Agreement The Agreement between the Client and FRESH RENT comes into force from the date of its signing by the Client and, without prejudice to any liability of the Client in accordance with the Agreement, expires after the return of the Car, confirmed by a representative of FRESH RENT. Any expiration of this Agreement does not prejudice FRESH RENT’s rights to enforce any of its rights with respect to the Client.
14.2 The full Agreement. This Agreement, as well as any other documents incorporated therein by reference (including T&Cs), and all related appendices, constitute the sole and complete agreement between the parties with respect to the subject matter of this Agreement and supersede all previous and current understandings, agreements, representations and warranties, both written and and oral, in relation to such a subject.
14.3 Amendments and changes; waiver of rights. No amendments or changes to this Agreement are valid unless they are made in writing and signed by an authorized representative of each of the parties. No waiver by any party of any provisions of this Agreement will be effective unless it is stated in writing and signed by the party that refuses. Unless otherwise specified in this Agreement, (i) failure to exercise or delay in exercising any rights, remedies, powers or privileges arising from this Agreement will not be effective or construed as a waiver thereof.
14.4 Separability If any provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability will not affect other terms or provisions of this Agreement and will not invalidate or unenforceable such condition or provision in any other jurisdiction.
14.5 Assignment. Neither Party may assign any of its rights or delegate any of its obligations under this Agreement, in any case, voluntarily, forcibly, by force of law or otherwise, without the prior written consent of FRESH RENT.
14.6 Declaration of the source of funds. The Client hereby guarantees and confirms that the source of funds for any payments under this Agreement is not derived from or related to any activity that is illegal or illegitimate or considered criminal under UAE law.
Notwithstanding anything to the contrary, expressed or implied in this Agreement, FRESH RENT (including its subsidiaries, parent company, subsidiaries, associates, assignees and assignees and each of their respective officers, directors, agents and employees individually and jointly) is not responsible to the Client for any general, indirect or indirect damage or any economic loss of any kind, regardless of whether the liability to which such damages relate arises on the basis of a contract, tort or otherwise under the law., for any injury, loss, or damage suffered by the Client (including its subsidiaries, subsidiaries, associates, successors and assigns, and each of their respective officers, directors, agents, and employees) as a result of this Agreement or the Client’s use of the FRESH RENT Vehicle.
The Client undertakes to reimburse and protect FRESH RENT (including its subsidiaries, parent company, subsidiaries, associated companies, legal successors and assigns, and each of their respective officers, directors, agents, and employees separately and collectively) from any and all losses, claims, demands, obligations, damages, lawsuits, fines, penalties, judgments, and expenses (including, without limitation, legal fees for an attorney and his own client) incurred or incurred by any or all of them, including third parties, as a result of any action or omission by FRESH RENT or its officers, directors, agents, employees or subcontractors in connection with this Agreement or the Customer’s use of FRESH RENT Vehicles.
This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates applicable in the Emirate of Dubai. Any claims, disputes or disagreements arising out of or in connection with this Agreement are subject to the exclusive jurisdiction of the competent courts of the Emirate of Dubai.
